FAQ about Getting a Love Weld™: 

What is a Love Weld™ jewelry piece? 

A Love Weld™ piece is a 14k solid gold jewelry item that’s personalized during your visit to our welding studio or online. Once the piece is created, it’s adorned with our special Love Weld™ technology for a clasp free--carefree--wear. 

Where can I get my Love Weld™?

Locations: Austin, TX Eastside Flagship, Austin, TX South Congress, Denver, CO, New York, NYC, Plano, TX, Denton, TX, San Antonio, TX, Albuquerque, NM 

Not in one of those areas? We are regularly doing pop-ups. To keep up with where we’re traveling next follow us on Instagram @love.weld or sign-up for our email list. 

The majority of our Love Weld™ jewelry styles are also available online with a clasp.  

Do I need to have an appointment? 

Walk-ins are available however, appointments are always recommended. You can go to our book an appointment page to learn about the studio welding availability in your area. 

Can I gift a Love Weld™ jewelry piece? 

Yes, the majority of our Love Weld™ jewelry styles are also available online with a clasp.  

You can also purchase gift cards that can be used for scheduled  Love Weld™ studio appointments.

Why do you use 14k Gold?  

The main reason is quality & the hypoallergenic nature of the metal.

Since this permanent jewelry cannot be taken on and off, we want our pieces to be able to live with you without the risk of tarnishing or discoloring your skin.

14k gold cost more than alternative metals, such as brass, sterling, gold plated or gold fill options, but it will last for a lifetime! The other metals aren't bad, but with the special Love Weld™ process you are not unable to remove for proper care which leads to greatly shortening their lifespan.  

Does the weld hurt? 

The welding process is pain free! The welding technology is simply magic and you don't feel the pinprick of light. 

What is the welding policy for minors? 

All minors under the age of 14, must be accompanied by an adult. We do not weld children under the age of 10. 

Do you weld anklets? 

Anklets, rings, necklaces, bracelets...we do it all!  

Love Weld™ Jewelry Care & Policies: 

How do I care for my Love Weld™ piece?

Love Weld™ jewelry is made of 14k white and yellow gold in order to give you long-lasting care-free shine & color. We use fine chains for a minimalist, light-weight wear. Like all fine chain, there is a risk of pulling that results in breakage. We ask that you avoid this when possible but understand that life happens! Please see below if your chain breaks. 

What does my 60 day Love Weld™ satisfaction guarantee policy include? 

To ensure that you have a positive welded jewelry experience, we offer a 60-day satisfaction guarantee. We do not offer returns or refunds on custom made Love Weld™ jewelry items. Please contact hello@loveweld.com if you have any special needs for your Love Weld™ piece and we will do our best to help to satisfy your request.

What do I do if my Love Weld™ item breaks or I need to cut it off? 

Life happens! We are here to help the best we can. 

If you need to cut off your bracelet for any reason, do so with scissors where the welded ring is located and schedule a welding appointment to have it reattached.

If the item is removed or breaks within the 60 day satisfaction guarantee policy we will reattach or replace lost items free of charge. Simply book your repair appointment. 

For pieces outside of the 60 day policy,  if the item is still in your possession, and needs to be re-welded a $20 + tax service fee will be charged. 

Can I have a clasped version of the Love Weld™ jewelry piece welded on? 

Yes, any of our clasped Love Weld™ collection items can be welded, post-purchase, free of charge during a scheduled appointment.

Refund policy

In Studio Purchases

We do not offer returns or refunds on custom made Love Weld™ jewelry items purchased in studio. See our 60-Day Warranty for information on repairs.

Please get in touch if you have questions or concerns about your specific item.

60-Day Warranty

To ensure that you have a positive welded jewelry experience, we offer a 60-day satisfaction guarantee. Please contact hello@loveweld.com if you have any special needs for your bracelet and we will do our best to help to satisfy your request.

If you need to cut off your bracelet for any reason, do so with scissors where the welded ring is located and schedule a welding appointment to have it reattached.

If the item is removed or breaks within the 60-day satisfaction guarantee policy we will reattach or replace lost items free of charge. Simply book your repair appointment. 

For pieces outside of the 60-day policy, if the item is still in your possession, and needs to be re-welded a $20 + tax service fee will be charged.  

Online Orders

If you are not completely satisfied with your online purchase, you are able to send it back to Love Weld™ for credit within 10 days of the date your package was delivered to you.

In order for a product to be eligible for a return, the item must be unworn and sent back in its original packaging. You’ll also need the receipt or proof of purchase. All returns must be authorized by Love Weld™

A $5 charge for return shipping will be deducted from your refund.

To start a return, you can contact us at hello@loveweld.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@loveweld.com.

Gift Cards and Sales Items

Unfortunately, we cannot accept returns on sale items greater than 10% off or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Love Weld™ does reserve to right to not refund a purchase if the product returned does not meet our return policy requirements.

Love Weld™ is not able to cover the cost of any lost, stolen or missing packages.

A $5 charge for return shipping will be deducted from your refund

Any refunds or store credit of the original amount (taxes/shipping not included), will be given once the product is received by the Love Weld™ team.

If you have any more questions, please feel free to contact us!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Austin, TX Eastside, Flagship

Austin, TX SOCO

Denver, CO

New York, NY

San Antonio, TX

Plano, TX

Denton, TX

Albuquuerque, NM