TERMS OF SERVICE

Effective Date: January 1, 2024

Welcome to Loveweld. By accessing Loveweld.com (the “Site”), booking an appointment, purchasing products, or signing up for communications, you agree to these Terms.

1. Products & Services

Loveweld offers: Permanent jewelry services (in studio & partner locations), fine jewelry, gift cards, appointment bookings. Permanent jewelry services require a signed in-studio waiver prior to service.

2. Pricing

Pricing may fluctuate based on: gold market conditions, tariffs, supply chain costs. Prices are subject to change without notice.

3. Payments

We accept major credit cards, Shop Pay, Shopify Payments and cash (in studio locations only; not accepted at pop-ups). We reserve the right to refuse or cancel orders suspected of fraud.

4. Returns

Permanent jewelry services are final sale. Custom pieces are final sale. Eligible retail items may be returned within 14 days unused with proof of purchase.

5. SMS Marketing & Email Communications

By providing your phone number at checkout, booking, or through a signup form, you consent to receive marketing and transactional text messages from Loveweld.

These may include appointment reminders, order updates, promotions, abandoned cart messages. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact hello@loveweld.com.

Consent to SMS marketing is not required for purchase.

By subscribing to email communications, you consent to receive promotional and marketing emails. You may unsubscribe at any time using the link in any email.

6. Marketing & Analytics

We may use tools such as Klaviyo, Shopify, Meta, and Google to track website behavior, measure ad performance, personalize marketing, send targeted emails or ads

We do not sell your personal information for money.

7. Accessibility

Loveweld aims to serve the greater population. If you require accommodations, please contact hello@loveweld.com.

8. Limitation of Liability

To the fullest extent permitted by law, Loveweld’s liability shall not exceed the amount paid for the specific product or service at issue.

9. Warranty Disclaimer

All products and services are provided “as is” and “as available” except as required by law.

Loveweld disclaims all implied warranties, including merchantability and fitness for a particular purpose.

We do not guarantee that permanent jewelry will not break, stretch, tarnish, snag, or require repair.

10. Medical Disclaimer

Loveweld is not a medical provider and does not provide medical advice, diagnosis, or treatment.

Customers should consult a medical professional regarding metal sensitivities or skin conditions prior to receiving services.

11. Chargeback Policy

Initiating a chargeback without first contacting Loveweld to attempt resolution may result in:

  • Account restrictions

  • Denial of future services

  • Submission of documentation to issuing banks

  • Recovery efforts for fraudulent disputes

We encourage customers to contact hello@loveweld.com for prompt resolution.

11. Arbitration & Class Action Waiver

Dispute Resolution; Mandatory Informal Resolution; Arbitration; Class Action Waiver

PLEASE READ CAREFULLY — THIS AFFECTS YOUR RIGHTS.

A. Mandatory Informal Resolution

Before initiating arbitration, you agree to first provide written notice of the dispute to:

Loveweld, INC
10501 Montgomery Blvd NE, Ste 210
Albuquerque, NM 87111
hello@loveweld.com

The notice must describe the nature of the claim and requested relief.

The parties agree to attempt informal resolution for thirty (30) days before arbitration may be filed.

B. One-Year Limitation

Any claim arising out of or relating to the Site, Services, products, or communications must be filed within one (1) year of the event giving rise to the claim, or it is permanently barred.

C. Binding Arbitration

Any dispute not resolved informally shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

Arbitration shall occur in Delaware, in the county where Loveweld, INC is incorporated, unless otherwise required by law.

The arbitrator shall have exclusive authority to determine enforceability or scope of this arbitration provision.

D. Class Action & Mass Arbitration Waiver

Disputes shall be conducted only on an individual basis.

You waive the right to:

Participate in a class action, participate in a collective action, participate in a representative proceeding and participate in mass arbitration.

If 25 or more similar claims are filed, they shall be resolved in coordinated batches of no more than 10 arbitrations at a time, with each batch proceeding sequentially.

E. Jury Waiver

You and Loveweld waive the right to trial by jury.

12. Contact

Loveweld, INC
10501 Montgomery Blvd NE, Ste 210
Albuquerque, NM 87111
hello@loveweld.com