Love Weld Customer Promise
At Love Weld, we strive to create a memorable experience that foster's celebration and connection through our permanent jewelry experiences and services. We believe that mutual care & respect from both the welder and client are key to this process, and we reserve the right to refuse services to clients that are disrespectful to the Love Weld team or other customers. We take pride in our professionalism, safety standards, and customer experience and we trust that you do as well.
Please contact us at firstname.lastname@example.org if any part of your experience did not meet your expectations so that we may continue to improve.
Our Products - Style and Quality
We curate the latest styles and highest quality chains, clasps, charms and products in the market and only work with 14k solid gold, or higher, in various finishes. We quality check our material at every step of the process in order to ensure the final product you purchase is a product that we would be proud of for you to wear. If we find there are manufacturing issues with our products and materials we will take action to remedy the situation as soon as possible.
Permanent Jewelry - Experience Assurance
As much as we wished for the term “permanent” to be a true representation of the jewelry, we understand that this may not always be guaranteed due to normal wear and tear - and we hope you do as well. It is for this reason that we are proud to offer the most comprehensive and “lovely” warranty the permanent jewelry industry has to offer.
The following are the terms and conditions of our warranty that we are proud to offer to you.
Terms of Purchase - at Time of Purchase
- Each piece is made-to-order at one of our studios, or an event, by a certified welder and all sales are final upon payment.
- There are no exchanges or refunds once the sale is final.
60 Day Welding Warranty - From Date of Purchase
- Within the first 60 days if the welded product you purchased from us becomes unwelded, detached, or needs to be refitted, for any reason, and you have the product with you, you can schedule a repair appointment with us and have it welded back, or adjusted, for free.
- This service is free and unlimited within 60 days of initial purchase.
- After 60 days of initial purchase a service fee of $20 will be applied per item welded or resized.
- This fee is waived with the purchase of another Love Weld product at time of appointment.
Replacement Options If Your Love Weld Piece is Lost
- As stated above, all sales are final and we don't cover replacements of lost Love Weld items.
- If your Love Weld item is lost, or needs replacement, within 60 days of purchase we offer 50% off for replacement of the item purchased or an equivalent if the item is no longer available.
- If your Love Weld item is lost, or needs replacement, after 60 days of purchase, and within 6 months, we offer 25% off for replacement of the item purchased or an equivalent if the item is no longer available.